Warranty and refund


Hydroflow units are guaranteed for a period of 3 year from date of purchase. If the red light does not glow and the water conditioner has not been physically broken through misuse, it will be repaired or replaced free of charge.

The Hydroflow units should be returned direct to the Company with proof of purchase, any unauthorized attempt to repair the unit will invalidate this guarantee. Your statutory rights are not affected.

Warranty - Money Back Offer

The warranty period with respect to fitness for purpose for Hydroflow units is twelve months from date of purchase. If after a period of more than six months after installation but not later than twelve months after installation the end user demonstrates that the Hydroflow units failed to prevent build-up of encrusting scale, the Company will refund the end user / purchaser. The money back offer applies only where the Hydroflow units has been installed in accordance with the Company’s recommendations. The Company will not accept responsibility for the build-up of encrusting scale on heating and hot water equipment which has not been installed in accordance with the manufacturer’s instructions. Your statutory rights are not affected.


Under no circumstances will the company accept claims arising out of failure of the Hydroflow unit/s, nor will the company accept any liability for consequential damage caused by the effectiveness and efficiency of the Hydroflow unit/s e.g. where there is the possibility of loose scale particles being allowed to enter the system or process unfiltered. An end users rights are restricted to those set out in the guarantee and the money back offer.

The company will not accept responsibility for water leaks that are revealed by the dissolving of scale. The company will not accept responsibility for any problems resulting from the disconnection of the power supply to the Hydroflow unit. The company accepts that certain types of encrusting scale once formed e.g. those with high concentrations of silicates, sulphates and phosphates, will not quickly be dissolved by the Hydroflow unit. In such cases it is recommended that systems containing such encrusting scale should be chemically cleaned. Once cleaned the system should stay clear thereafter.

The Hydroflow unit/s comply fully with EMC Regulations. However, in the presence of a weak or attenuated signal, interference on radio equipment operating on the long wave band may be experienced.